Mobile banking in the U.S.- statistics & facts

Online banking users worldwide in 2020 with forecasts to 2024, by region

Number of active online banking users worldwide in 2020 with forecasts from 2021 to 2024, by region (in millions)

Estimated number of digital banking users in the U.S. 2021-2025

Forecasted number of digital banking users in the United States from 2021 to 2025 (in millions)

Mobile banking customers of four largest banks in the U.S. 2022

Number of active mobile banking customers of the four largest banks in the United States as of 2022 (in millions)

Number of challenger banks users in the U.S. 2022

Number of users of selected challenger banks in the United States in 1st quarter 2022

Predicted penetration rate of digital banking in the U.S. 2021-2025

Forecasted penetration rate of digital banking in the United States from 2021 to 2025 (in millions)

Most valuable mobile banking feature in the U.S. 2021

Most valuable feature on primary bank's mobile app in the United States in 2021

Most common mobile banking activities in the U.S. 2021, by generation

Mobile banking activities performed over the last 12 months in the United States (U.S.) as of May 2021, by generation

Most popular mobile banking features among users in the U.S. 2022

Most valuable features of mobile banking for users in the United States as of November 2022

Preferred usage of mobile banking vs. other banking channels in the U.S. 2021

Preferred usage of mobile banking vs. other banking channels in the United States in 2021, by type of activity

Mobile banking satisfaction in the United States 2021, by frequency and generation

Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation

Main reasons for switching banks according to mobile banking users in the U.S. 2021

Main reasons for switching financial institutions according to mobile banking users in the United States as of September 2021

Adoption of mobile banking in the U.S. 2020-2021, by generation

Penetration rate of mobile banking in the United States as of December 2020 and May 2021, by generation

Households using mobile banking as primary method to access account in the U.S. 2021

Share of banked households using mobile banking as primary method to access bank account in the United States from 2015 to 2021

Use of mobile banking as primary method to access account in the U.S. 2021, by age

Share of banked households using mobile banking as primary method to access bank account in the United States 2021, by age group

Use of mobile banking as primary method to access account in the U.S. 2021, by race

Share of banked households using mobile banking as primary method to access bank account in the United States 2021, by ethnicity

Use of mobile banking as primary method to access account in the U.S. 2021, by income

Share of banked households using mobile banking as primary method to access bank account in the United States 2021, by family income

Use of mobile banking as primary method to access account in U.S. 2021, by education

Share of banked households using mobile banking as primary method to access bank account in the United States in 2021, by education level

Use of mobile banking as primary method to access account in U.S. 2021, by location

Share of banked households using mobile banking as primary method to access bank account in the United States 2021, by location

Interest in using digital banks in the U.S. 2022

Share of consumers interested in using a digital bank in the United States as of 2022, by age

Reasons to adopt challenger banks in the U.S. 2022

Main reasons for consumers to switch to digital bank in the United States in 2022

Reasons not to adopt challenger banks U.S. in 2022

Main reasons for consumers not to use digital banks in the United States in 2022